Website Accessibility Statement

Our Commitment

Accessibility is central to what Monro does. Our transportation services are built around the principle that access should feel standard, and we apply that same commitment to our digital presence. We aim to ensure that MonroMobility.com is usable by people with a wide range of abilities, including those who use assistive technologies such as screen readers, keyboard navigation, or voice control.

Standards We Work Toward

We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, which is the widely recognized standard for web accessibility. Our ongoing efforts include semantic HTML structure, sufficient color contrast, keyboard navigability, descriptive alternative text for images, and clear focus indicators for interactive elements.

We do not claim full WCAG 2.1 AA conformance at this time. Accessibility is an ongoing process, and we continue to identify and address gaps as we develop and update the site.

Website Accessibility vs. Transportation Accessibility

This statement addresses the accessibility of MonroMobility.com as a website. It is separate from Monro's accessible transportation services, which include wheelchair-accessible vehicles, boarding assistance, and securement systems for passengers with mobility needs.

For information about Monro's accessible transportation services, please visit our Accessible Transportation page.

Known Limitations

While we work to maintain accessibility throughout the site, some content or features may not yet meet our accessibility goals. We are actively working to identify and address these areas.

Reporting an Accessibility Problem

If you encounter an accessibility barrier on MonroMobility.com, or if you need information in an alternative format, please contact us. We take accessibility feedback seriously and will work to address reported issues promptly.

You can reach us by email at [email protected] or by phone at 866.811.6777. Please describe the specific page or feature you encountered difficulty with, and we will respond as quickly as possible.

Requesting Assistance

If you are unable to access any information or complete any action on this website due to a disability, please contact us directly. We are happy to provide the information you need or assist you in completing a booking or quote request by phone or email.